WEARING WIGS
How do I put on a wig correctly?
Prep your natural hair by wrapping and pinning it. Use a wig cap to keep it flat. Position the wig using the ear tabs for alignment, placing the hairline slightly behind your natural hairline or 4 fingers above the brow bone.
How can I make my wig feel more secure?
Adjustable straps help keep the wig secure. For added security, use The Hair Grip or sew-in clips.
How do I prepare my natural hair before putting on a wig?
Wrap and pin or clip your hair, keeping most of the bulk at the back and below the crown.
How can I prevent my wig from getting tangled during the day?
Use leave-in conditioner and keep a detangling comb handy. On windy or active days, tie your wig in a low ponytail or braid.
What's the best solution for itching or discomfort under my wig?
Adjust the straps for a snug fit. If you're new to wearing wigs, itching may decrease over time as you get used to the fibers and materials.
SHIPPING & DELIVERY
Why is my order still processing?
Due to the high demand for certain products, we might add them to pre-selling status and the processing time is usually mentioned on the product page.
Please contact our Customer Care team with the order number (check your confirmation email) at wigslaceus@gmail.com or by live chat and we will resolve the issue for you as quickly as we can.
When will my order ship?
Standard orders have a processing time of 1–2 days.
The processing time is in addition to the delivery time provided by each carrier.Processing time may vary depending on stock availability. For certain high-demand items, we may offer a pre-sale option when restock is expected within approximately 2 weeks.
Please check the shipping policy page to find more clear infomation.
PAYMENT
What Payment Methods Do You Accept?
We accept a wide range of secure and convenient payment options, including:
Major credit cards: Visa, MasterCard, American Express, Discover, and JCB
PayPal
Klarna (for U.S. customers)
Apple Pay
Please note: Our system does not support split payments between multiple cards. Ensure your selected payment method has sufficient funds to complete your order.
What If I Don’t Have a Credit Card?
No problem! You can still make a purchase using:
PayPal (you can link your debit card to your PayPal account)
Apple Pay
Klarna (U.S. only)
Is My Payment Information Secure?
Yes! Your security is our priority. All transactions are protected using Secure Sockets Layer (SSL) encryption. We also apply strict physical, electronic, and administrative measures to protect your data during the checkout process.
Why Was My Card Declined?
Common reasons for a declined payment include:
A mismatch between the billing address and the one registered with your card issuer
The card not being authorized for international or online use
Please double-check your payment details before submitting. If the problem continues, contact us at wigslaceus@gmail.com for further assistance.